Please feel free to contact us at any time. We are a family run business and there is not someone available to answer the phone at all times. If you do need to speak with us, please leave your contact information and we will get back to you as soon as possible.
Email is a very good way to communicate if you have a simple question.
We will receive your order if you leave it on the phone message machine. It is safe to do so.
Call us toll free at: 1-800-626-0883
Email us at: info@realkava.com
Our mailing address:
Kava Kauai
PO Box 1202
Kapaa HI 96746
"Where is my order?" is one of the most common questions.
The following information may help. 
All
orders shipped to anywhere in the USA are shipped
by the USPS.
We
ship on Tuesdays and Fridays.
Standard
shipping is by 1st Class or Priority Mail. Transit
time (from shipping date) is 3-5 days.
Express
shipping is by Express Mail. Transit time (from
shipping date) is 2 days.
A
Shipping Confirmation notice will be sent to
you by e-mail on the day your order is shipped.
International
orders
are shipped by International First Class or International
Express Mail.
International First Class transit time (from shipping date) is usually
7-10 days.
International
Express Mail transit time (from shipping date)
is usually 4-7 days.
A
Shipping Confirmation notice will be sent to
you by e-mail on the day your order is shipped.
If we are shipping outside the USA you will be subject to Customs:
You
may be subject to import duties and taxes, which
are levied once the package reaches your country. Additional
charges for customs clearance must be paid by
you; we have no control over these charges and
cannot predict what they may be. Customs policies
vary widely from country to country ; you should
contact your local customs for further information. When
ordering from Kava Kauai, you are the importer
of record and must comply with all laws and
regulations of the country in which you are
receiving your goods.
We use recycled packaging when possible.
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