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Contact Us

Please feel free to contact us at any time.  We are a family run business and there is not someone available to answer the phone at all times. If you do need to speak with us, please leave your contact information and we will get back to you as soon as possible.
Email is a very good way to communicate if you have a simple question.
We will receive your order if you leave it on the phone message machine. It is safe to do so.

Call us toll free at: 1-808-821-1039

Email us at: info@realkava.com

Our mailing address:
Kava Kauai
PO Box 1202
Kapaa HI 96746

"Where is my order?" is one of the most common questions.
The following information may help.


All orders shipped to anywhere in the USA are shipped by the USPS.

We ship on Tuesdays and Fridays.

Standard shipping is by 1st Class or Priority Mail. Transit time (from shipping date) is 3-5 days.

Express shipping is by Express Mail. Transit time (from shipping date) is 2 days.

A Shipping Confirmation notice will be sent to you by e-mail on the day your order is shipped.

International orders are shipped by  International First Class or International Express Mail.

International First Class transit time (from shipping date) is usually 7-10 days.

International Express Mail transit time (from shipping date) is usually 4-7 days.

A Shipping Confirmation notice will be sent to you by e-mail on the day your order is shipped.

If we are shipping outside the USA you will be subject to Customs:

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country ; you should contact your local customs for further information. When ordering from Kava Kauai, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving your goods.

We use recycled packaging when possible.